This policy explains what we collect when you use this website or send us a repair request, why we collect it, and what we do with it.

What we collect

Your request: your first name, the phone number and/or email you give us, how you would like us to contact you, your phone model, the repair, your notes, your suburb, a call-out address if you ask for a call-out, and your preferred time.
Files you upload: photos of the damage or a competitor's quote. We remove location data (EXIF) from photos when we save them.
Technical details: a scrambled (hashed) version of your IP address, used only to stop spam. We don't store your IP address itself.
Website analytics: if analytics is switched on, Google Analytics records anonymous usage, such as which pages are visited. We don't send your name, phone number, email or notes to analytics.

What we never ask for

We never ask for your phone passcode, Apple ID or Google password, or card details in an online form or by email.

How we use your details

To reply to your request, give you a price, and arrange and complete your repair.
To send you a confirmation email, if you gave us an email address.
To send occasional offers, only if you ticked the box to agree. You can ask us to stop at any time.

Who can see your details

Our staff, and the companies that host this website and send our emails, as needed to provide the service. We don't sell or rent your details.

How long we keep them

We delete repair requests and their uploaded files 24 months after we receive them, unless we need them longer for a warranty claim or a legal reason.

Your choices

You can ask to see, correct or delete the details we hold about you. Email us at the address on our contact page. We handle personal information in line with the Australian Privacy Principles.

Privacy Policy